Dear others in the hospitality business:
This applies to all the other servers and bartenders out there! This is for people that are “in the biz”… or work at a restaurants. There are a few things I do not understand.
Why is the first thing you say to me when you walk up to the bar this.. “I work at ________.... I know what it’s like blah blah, can u hook me up with a free drink?” It’s like come onnnnn, since you work in the industry don’t you know I am not supposed to be “hooking you up” with anything. Also it seems like those people that need to let you know they are a server or bartender also, are the most annoying of the customers.
I can be slammed at the bar and they will walk up and say “Can I get a single Vodka, half OJ half Cran, splash of grapefruit juice,extra ice, 2 limes, 1 lemon, and in a tall glass?... oh and by the way I am a bartender too!” ...... REALLY?! You’re a bartender and you just asked me to make this annoying drink when I have a slammed bar? Basically long story short, if you are in hospitality, you can show me that by your tip, not your specifically long and annoying drink orders.
Dear the cheap customer… stop getting so angry at me when I tell you we do not have “Natti Ice” on draft! First of all, I am sorry we do not have the beer of your choice but more than likely the ONLY reason you want to order that beer is because you think it will be the cheapest. When you are trying to achieve that why don’t you just go to the gas station?! You can get a 12-pack for something close to 6 bucks and no one expects a tip because, YA, the person that works at the gas station is getting at least double my hourly pay. All of this in mind, the customer that orders “Natti” in any which form will probably not be the person to tip you.
This brings me to my next type of cheap customer who orders their drink with “little ice.” Now please tell me how your drink tastes better with little ice? All that will essentially do is make the little amount of ice that you have melt faster therefore giving your drink a nice new WATERED DOWN taste…. Who the heck likes that?! The answer is…. NOBODY. When that person asks you for little ice they are under the impression that you are a dumb bartender and will pour more liquor now that there is more room in the cup. Well sorry ladies and gentlemen that is usually not going to happen for you. What will happen now is, I am going to give you the same liquor pour and you are now just going to have way more of your glass filled with chaser due to the lack of ice. Soo your 5 ice cubes will quickly melt and then SURPRISE in just a few short minutes your drink is going to taste nasty. Congratulations! I have your made your drink with less ice and now your “Hennessey and coke” taste like pure Coca-Cola I’m sorry your scheme to get just a little more liquor (or something free of course) was an epic FAIL.
Now…. On a side note from that, at my particular bar we use an advanced technology called the Berg system. To pour my bottles I have to push the top through a key-like device where it essentially unlocks it and pours the drink to an EXACT single or and EXACT double. Then it is electronically computed to where if it just poured me a double the computer has to match that and have that double rang in. So my point is, whether or not you think I am going to pour you more liquor when you ask for less ice, I am just letting you know that will never be the case. # 1 the berg system makes sure that can’t happen and #2 if you’re the customer asking me for “little ice” there is no way I would over pour your liquor by choice ANYHOW! ;)
Alright, well especially if you are a bartender or in the hospitality industry at all you will know EXACTLY where I'm coming from. Ok so I get it, its hospitality, I am supposed to make sure you have the most "hospitable" experience you could possibly have while you are at my bar. Now while this is true…. there are some freakin exceptions! I can’t always precisely count out your napkins, make sure your drink has exactly 3 ice cubes, or that the bar’s air conditioning is set to 72.53 degrees. Ironically enough, the guiltiest patrons of this type of overly needy behavior are ……. the regulars!?!
Yup! I mean of course I love my regulars; these are the people that religiously come to the bar and know close to every inch and angle of the establishment. They also take part in commenting and observing the inside gossip of the staff as a whole. These people are very loyal to their bar and could be a lot of fun… but there are also “those kind of regulars.” I mean come on I am super busy and you call me over “Rayna! Rayna!” (Sounding urgent) so then I drop what I am doing run across the bar and say “Hey whats going on *****?” they reply “Hey can u turn down the lights just a hair” (I turn them down) “How is this?” “ehh… a little brighter now please…” Long story short we can play these meticulous games all day but I need to work! Then we have the other regulars who are never happy about the stations we play for the majority of the bar guests. “Hey Rayna would you mind changing that to so and so?”….. Ok, NO! You ask me that everyday and I am required to play what the majority of the customers want to hear.
I also love the moocher regulars!! These are the people that say “Hey let me get a beer on **** (my owner), He is my good friend, known him for years, what’s his phone number?”…. WELL if you do not know his number how is he your good friend number one and two no I am not going to steal a beer on my owners tab which you “know” so well.
Another one of my favorites is the needy/nosey regulars“ When is **** (my owner who they call by name) gonna fix this tiny crack in the bar, does **** know the sign outside is starting to fade, is **** ever going to get that beer that we keep asking for?” I DON’T KNOW THESE ANSWERS LOL! IF YOU “KNOW” HIM SO WELL THEN GO ASK HIM! Also the people that fall under this particular category frequently let me know “Come on Rayna don’t you remember I like TWO napkins as my coaster underneath my drink” …… Well no I guess I didn’t remember the exact number of napkins you liked under your drink, which lets be real, it’s a Budlight anyway so WHO CARES?!
Ok now I will get off my rant and remind all of my lovely bar goers that, yes, and I want to make sure you have a fun time and a good drink…. BUT please guys I am your BARTENDER not your SLAVE!